Contact Us
Questions about a subscription, setup or your account? Our support team answers 7 days a week — in English and French.
Ways to reach us PROBE123
Address
H7H2X4 Laval (QC)
Canada
Hours
9:00 – 21:00
Support 7/7
Send us a message
Fill in the form below and we will get back to you as soon as possible. Looking for a free test first? Ask for it in your message.
Prefer live help?
Call us or visit our channel list while you wait — support replies in minutes during opening hours.
Before you write — quick answers
Common questions
- What devices are supported? Firestick, Android TV box, Smart TV (LG, Samsung), Roku, MAG, Formuler, Kodi, VLC, Windows and Apple devices.
- Do you offer a free trial? Yes — ask for a 24h test in your message and we will set it up.
- Which payment methods do you accept? Credit card, Interac and crypto.
- Can I use my subscription on two screens? Yes, one subscription works on multiple devices.
Response time
Our team replies within a few hours during business hours (9:00–21:00, 7 days a week). For urgent help, calling is the fastest option. Every message is answered in English or French — choose whichever language you prefer.
We're here to help - before, during and after your order
Whether you have a question about our IPTV subscription plans, need help setting up an app on your Firestick, Android box, Smart TV or MAG device, or want to check the status of your order, our support team in Laval, Quebec is ready to assist you 7 days a week from 9:00 to 21:00 (Eastern Time).
New customers can request a free 24-hour trial before subscribing - just mention it in your message and we will activate a test line on the server of your choice. Existing customers can ask for channel requests, playlist resets or help switching devices, all in English or French.
Reseller and business inquiries
Interested in becoming a TopIPTV reseller? Our reseller program offers competitive wholesale pricing, dedicated servers and a dedicated account manager. Send us your message with the subject "Reseller" and our sales team will reply within one business day with current rates and setup details.
Ordering and payment
We accept credit card, Interac e-Transfer and cryptocurrency. Your subscription credentials are sent to your email within minutes of payment confirmation. If you do not receive them, contact us and we will resend them immediately.